Terms and Conditions
Terms and Conditions of Purchase
These Terms and Conditions govern the purchase of products from Australian Medicinal Herbs. By placing an order, you agree to be bound by the terms set out below.
1. Nature of Business
Australian Medicinal Herbs is an Australian-owned agricultural enterprise specialising in the cultivation and preparation of organically grown medicinal plants.
Our products are derived from horticultural produce and are extracted using traditional methods, including alcohol and glycerine extraction.
Australian Medicinal Herbs operates as a producer and supplier of natural plant extracts. We do not operate as a medical, pharmaceutical, or healthcare provider.
2. General Disclaimer
The information provided by Australian Medicinal Herbs, including on product labels, website content, social media, and customer communications, is for general informational purposes only.
- We are not doctors, pharmacists, or licensed healthcare practitioners
- We do not provide medical advice, diagnosis, or treatment recommendations
- Our products are not intended to diagnose, treat, cure, or prevent any disease
Our products are not listed, registered, or evaluated by the Therapeutic Goods Administration (TGA).
Customers should seek independent medical advice from a qualified healthcare professional prior to use, particularly where individual health circumstances apply.
3. Customer Responsibility
By purchasing from Australian Medicinal Herbs, you acknowledge and agree that:
- You have read and understood the product information provided
- You are responsible for determining whether the product is appropriate for your personal use
- You will consult a qualified healthcare professional prior to use if you:
- Are taking prescription or over-the-counter medication
- Have a pre-existing or diagnosed medical condition
- Are pregnant or breastfeeding
All products are used at the customer’s own discretion and risk.
4. Product Variability
Due to the natural origin of our products:
- Variations in colour, taste, aroma, and appearance may occur between batches
- Such variations are inherent to natural plant extracts and do not constitute a defect
5. Orders and Accuracy
Customers are responsible for ensuring the accuracy of all order details at the time of purchase, including:
- Product selection (including alcohol or glycerine base)
- Quantity
- Shipping information
Australian Medicinal Herbs is not liable for errors made during the ordering process and cannot guarantee amendments once an order has been placed.
Returns and Refund Policy
6. Defective or Faulty Products
Australian Medicinal Herbs is committed to product quality. Where a product is deemed defective, we will, at our discretion, offer a replacement or refund.
To initiate a claim, customers must:
- Notify us within a reasonable timeframe of receiving the product
- Provide clear video evidence demonstrating the defect
This requirement forms part of our quality assurance process.
Claims submitted without sufficient evidence may not be approved.
7. Change of Mind
We do not accept returns or provide refunds for:
- Change of mind
- Personal preference (including taste or formulation type)
- Incorrect product selection by the customer
8. Incorrect Orders
Australian Medicinal Herbs is not responsible for errors made by customers during the ordering process, including:
- Selection of incorrect product variants
- Ordering unintended quantities
As such, refunds or exchanges will not be provided in these circumstances.
9. Shipping Costs
Shipping costs are non-refundable except where a product has been confirmed as defective.
10. Limitation of Liability
To the fullest extent permitted by law, Australian Medicinal Herbs shall not be liable for:
- Any adverse reactions resulting from the use of our products
- Misuse or use contrary to provided guidance
- Failure to seek appropriate medical advice prior to use
11. Contact
For all enquiries relating to orders, returns, or product concerns, please contact: