Refund policy

Returns and Refund Policy

Defective or Faulty Products

Australian Medicinal Herbs is committed to product quality. Where a product is deemed defective, we will, at our discretion, offer a replacement or refund.

To initiate a claim, customers must:

  • Notify us within a reasonable timeframe (7 days ) of receiving the product
  • Provide clear video evidence demonstrating the defect

This requirement forms part of our quality assurance process.

Claims submitted without sufficient evidence may not be approved.

Change of Mind

We do not accept returns or provide refunds for:

  • Change of mind
  • Personal preference (including taste or formulation type)
  • Incorrect product selection by the customer

Incorrect Orders

Australian Medicinal Herbs is not responsible for errors made by customers during the ordering process, including:

  • Selection of incorrect product variants
  • Ordering unintended quantities

As such, refunds or exchanges will not be provided in these circumstances.

Shipping Costs

Shipping costs are non-refundable except where a product has been confirmed as defective.